Welcome to Kalatone.net. By accessing or using this website, you agree to the following Terms & Conditions. Please read them carefully.

1. General Website Terms

• Ownership: This website (Kalatone.net) is operated and owned by KALATONE.
• Use of Content: All music, images, videos, and text are the intellectual property of KALATONE unless otherwise credited. Content may not be copied, reproduced, or distributed without prior written permission.
• Community Standards: We welcome fans to engage, but any abusive, hateful, or inappropriate behavior (including spam) may result in removal of comments or blocking of access.
• Third-Party Links: This site may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.
• Updates: These Terms & Conditions may be updated at any time without notice. Continued use of the website indicates acceptance of the latest version.

2. Refunds & Returns

• Merchandise: We accept returns within 14 days of delivery for items that are defective, damaged, or incorrect. Items must be unworn/unused and in their original condition.
• Non-Refundable Items: Digital products (including downloads, tickets, or sample packs) are non-refundable unless required by law.
• Return Process: To request a return or refund, please contact us at hello@kalatone.net. If approved, we will provide instructions for sending back the item. Refunds will be issued to the original payment method once the returned product is received.
• Shipping Costs: Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the product was faulty or incorrect.

3. Privacy Policy

• Information We Collect: When you place an order, sign up to our mailing list, or interact with our site, we may collect personal details such as your name, email address, shipping address, and payment information.
• How We Use It: We use this information to process orders, manage shipping, provide customer support, and keep you updated on new music, merch, and events (if you’ve opted in).
• Data Security: We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure.
• Third-Party Services: Payments are securely processed through trusted providers (such as PayPal, Stripe, or Square). KALATONE does not store your payment details.
• Unsubscribe: You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in our communications.
• Privacy Enquiries: If you have questions about how we handle your data, please contact us at hello@kalatone.net.

4. Shipping Policy

• Processing Time: Orders are typically processed within 3–5 business days of payment.
• Delivery: We ship within Australia and internationally (where available) using Australia Post or equivalent courier services. Delivery times vary depending on location.
• Rates: Shipping costs are calculated at checkout.
• Delays: KALATONE is not responsible for delays caused by postal services, customs clearance, or events beyond our control.
• Tracking: If tracking is available, you will receive details via email once your order has been shipped.
• Lost or Damaged Items: If your order is lost or arrives damaged, please contact us at hello@kalatone.net within 7 days of delivery so we can assist.

5. Limitation of Liability

KALATONE is not liable for any indirect, incidental, or consequential damages arising from the use of this website, our products, or services. To the extent permitted by law, our liability is limited to the amount paid for the specific item or service in question.

6. Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes will be resolved under Australian jurisdiction.

7. Contact

For any enquiries regarding these Terms & Conditions, refunds, shipping, or privacy matters, please contact us at:

📧 hello@kalatone.net